Customer Solutions Engineer

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Logo of Telesat

Telesat

201 - 500 employees

Founded 1969

📡 Telecommunications

🚗 Transport

🏛️ Government

Telecommunications • Transport • Government

Telesat is one of the world's largest and most innovative satellite operators, providing critical connectivity solutions across the globe. The company operates a network of LEO (Low Earth Orbit) and GEO (Geostationary Earth Orbit) satellites aimed at revolutionizing broadband connectivity with their Telesat Lightspeed™ network. This network is designed to deliver high capacity, security, resiliency, affordability, and ultra-low latency, comparable to fiber-optic speeds. Telesat serves a variety of sectors including telecommunications, government, and various mobility sectors like inflight and maritime connectivity. It collaborates with customers and partners, such as Airbus and MDA Space, to integrate its services and expand its reach.

📋 Description

• Provide technical support for pre- and post-sales activities of Telesat’s product lines • Provide technical consultation to Global Sales groups • Develop solutions for customer communication needs using Telesat’s Lightspeed constellation • Gather customer requirements • Design cost-effective Lightspeed satellite and terrestrial communication link solutions • Specify space and ground segment components • Present solutions and proposals to customers • Perform technology recommendations, modeling, simulations, testing, and evaluation demonstrations • Design, estimate cost, and propose Lightspeed communications solutions • Validate requirements and technical details with sales teams and customer engineering contacts • Lead and participate in customer meetings • Identify new solutions and revenue opportunities within the Lightspeed product portfolio • Plan customer upgrades, review network performance, and resolve service issues • Collaborate with Marketing and Product teams to identify network capacity • Support projects from design through implementation • Maintain databases and engineering information management systems • Participate in trade shows, customer events, and technical demonstrations

🎯 Requirements

• Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required • 10+ years of relevant experience in systems engineering or connectivity solutions • Experience with satellite communications, RF link analysis, and RF hardware preferred • Fluent English required • A second language highly desirable (written and/or spoken) • Ability and willingness to travel to attend customer meetings and events across the region • Industry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT preferable • Experience and understanding of computer hardware, software, and operating systems • Working knowledge of MEF 3.0 standards and implementations • Working knowledge of OSI Layer 1, OSI Layer 2 & 3, protocol acceleration, web caching, traffic management, firewalls, VPN, security hardware/software, 3G/4G/5G cellular networking, and network management platforms • Applicants must be currently located in and legally authorized to work in Australia

🏖️ Benefits

• Full-time employment with benefits • Equal opportunity employer • Interview accommodations provided as needed • Confidential handling of accommodation information • Remote work in Australia

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