Customer Care Specialist

🔥 12 hours ago

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Telix Pharmaceuticals Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Telix Pharmaceuticals Limited is a commercial-stage biopharmaceutical company dedicated to transforming the way cancer and rare diseases are diagnosed and treated. Focusing on the development and commercialization of theranostic radiopharmaceuticals, Telix utilizes targeted radiation to enhance treatment decision-making and deliver personalized therapy. With an extensive pipeline addressing areas such as prostate and kidney cancer, neuro-oncology, and musculoskeletal cancers, Telix has garnered global regulatory approvals for its lead imaging agent, Illuccix®, and is actively conducting numerous clinical trials worldwide.

📋 Description

• Acts as the primary point of contact for Telix Customers, commercial partners, CMOs, and internal stakeholders • Supports day-to-day customer care operations for Telix Pharmaceuticals, US • Supports the commercial launch and ongoing operational needs of TLX101Px • Intake and triage of product-related requests • Coordination of internal escalations • Management of failure notifications from CMOs and radiopharmacies • Follow-up through case closure • Accurate documentation within ticketing and reporting systems • Works cross-functionally with Quality, Supply Chain, Logistics, Commercial, and other internal teams to support complaint handling, temperature reporting, non-conformances, production failures, and related issue resolution • Maintains strong knowledge of current and new products, services, systems, and policies to ensure high-quality customer and partner experience

🎯 Requirements

• 2+ years Customer Service experience • Preferred experience in complaint handling and product issue management, ticketing or case management systems, and coordination with manufacturing, quality and supply chain partners • Experience in radiopharmaceuticals, pharma, biotech, med device or other regulated environments is preferred. • Associate’s/bachelor’s degree, or equivalent education and work experience • Proficiency in various software/computer systems • SAP experience preferred • Salesforce experience preferred • Strong communication and cross functional collaboration skills • Ability to work independently

🏖️ Benefits

• Health insurance • Annual performance-based bonuses • Equity-based incentive program • Generous vacation • Paid wellness days • Support for learning and development