TELUS Digital
201 - 500 employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
B2B • Artificial Intelligence • SaaS
TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.
Associate Principal, CX Application Strategy
🔥 14 minutes ago
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TELUS Digital
201 - 500 employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
B2B • Artificial Intelligence • SaaS
TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.
📋 Description
• Act as a strategic bridge between business goals and AI capabilities • Design AI-driven CX strategies and advise on pilot programs • Partner with Product, CCaaS, and Data & AI teams to build functional business cases • Identify tech/AI opportunities to enhance customer experience • Provide input into the CX Product roadmap • Translate tech architecture visions into actionable deployment plans • Stay up-to-date on AI trends and inspire clients
🎯 Requirements
• 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering role • Proficient in modern contact center ecosystems • Strong understanding of AI technologies • Ability to translate technical AI concepts into business strategies • Excellent verbal and written communication skills
🏖️ Benefits
• Equal Opportunity Employer • Diverse and inclusive workplace
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