Business Transformation Project Manager

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Conduct structured discovery projects to assess the current state of training operations • Identify and document inefficiencies, bottlenecks, and gaps across training delivery workflows • Perform time-and-motion studies and data analysis to uncover time savings and cost reduction opportunities • Benchmark training processes to support standardization across locations and accounts • Deliver actionable findings and prioritized recommendations to leadership • Design and implement improved training processes that reduce waste and increase throughput • Develop standard operating procedures (SOPs) and playbooks for training operations • Drive initiatives that directly improve gross margin through cost efficiency and scalability • Collaborate with Training, Operations, and Finance teams to align process changes with business targets • Identify and implement technology solutions that improve delivery of training results • Lead end-to-end deployment of tools and platforms within the training environment • Coordinate with IT and vendors to ensure seamless integrations • Monitor the adoption and effectiveness of newly implemented solutions post-launch • Develop and execute change management plans for training transformation deployments • Engage stakeholders at all levels to build buy-in and reduce resistance to change • Create communication plans, training materials, and enablement resources to support transitions • Measure and report on change adoption to ensure sustainable impact • Lead end-to-end project management for new client onboarding within training space • Oversee operational readiness and successful launch of training delivery at new locations • Define and execute launch checklists, timelines, and risk mitigation plans • Coordinate cross-functional resources to ensure smooth and on-time go-lives • Facilitate regular project status meetings with internal and external stakeholders • Provide timely, clear updates to RVPs and senior leadership on initiative progress • Coordinate with client teams for requirements, customization needs, and feedback • Proactively identify, log, and manage risks and issues across active initiatives • Develop mitigation strategies and escalate blockers as needed • Maintain project health dashboards targeting Green status across all workstreams • Track and report KPIs, including efficiency gains, cost savings, time reductions, and margin impact

🎯 Requirements

• 5+ years of project management, operations management, or related leadership experience • 2025 PPR Achieving or above • Demonstrated experience in process improvement, operational transformation, or training operations • Strong analytical skills with the ability to identify root causes and quantify operational inefficiencies • Proven track record of managing end-to-end project delivery, including new launches and rollouts • Experience implementing technology solutions in an operational environment • Skilled in change management and stakeholder engagement at multiple organizational levels • Strong communication skills, both written and verbal • PMP certification preferred • Familiarity with Agile methodologies and project management tools (e.g., Smartsheet, Jira, MS Project)

🏖️ Benefits

• Flexible work arrangements