Bilingual Disability Case Manager

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🕒 March 24

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes • Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee • Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc. • Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary • Communicate proactively with the employer’s Human Resources representative regarding any case management issues that may impact the workplace and RTW planning • Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition • Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders • Attend Case Management and Disability Management department team meetings • Other projects and tasks as assigned

🎯 Requirements

• Bilingual fluency in English and French, and the ability to communicate at a professional level verbally and in writing in both languages is required • 2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education • Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset • Registration or professional status within the disability management or professional health sector would be an asset • Strong communication skills with exceptional customer service focus • Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity • Detail oriented focus with ability to work independently in fast paced environment • Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations • Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its national scope.

🏖️ Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures • Minimum 3 weeks of vacation • Flexible benefits plan to meet the needs of you and your family • Flexibility to work in-office, virtually or a combination of both • Generous company matched pension • Opportunity to give back to communities in which we work, live and serve • Career growth and learning & development opportunities to develop your skills • And much more…