Client Service Manager

Job not on LinkedIn

October 10

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

TELUS

WebsiteLinkedInAll Job Openings

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

📋 Description

• Engage deeply with clients, understand their objectives and challenges, and coordinate internal experts to ensure customer value realization • Proactively manage client relationships and advocate for their needs within the organization • Develop a deep understanding of clients' business objectives, challenges, and needs • Collaborate with clients and internal teams to define clear success criteria and key performance indicators (KPIs) • Serve as the primary point of contact for assigned clients, building strong and trusted relationships • Conduct product demonstrations and training to ensure customers have a solid understanding of their contracted services and our full product offering • Proactively engage with clients to gather feedback, address any concerns, provide updates, manage escalations, and guide the client down a successful path • Identify opportunities to upsell or cross-sell additional products/services based on client needs • Monitor client engagement, identifying trends and patterns, taking action to ensure clients are deriving maximum value from our products and services • Resolve any client issues or escalations promptly and effectively • Act as an advocate for clients within the company, coordinating with sales, product, engineering, and supporting teams to ensure client needs are met • Stay up-to-date with industry trends and best practices in client service management.

🎯 Requirements

• Advanced multilingual proficiency in speaking and writing for business environments (Portuguese, Spanish, English) • Bachelor's degree in business, communications, or a related field (or equivalent experience) • Proven experience in a client-facing role, such as account management, customer success, or client relations • Strong interpersonal and communication skills, with the ability to build rapport and communicate effectively with stakeholders at various levels • Exceptional problem-solving skills and the ability to think strategically to address client challenges • Detail-oriented with excellent organizational and time management abilities • Familiarity with Retail Execution and Trade Promotion Management software • Ability to analyze data and metrics to make informed decisions • Previous experience in the Consumer Goods industry.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options