Senior Business Analyst – Business Digital Transformation

🕒 April 28

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Develop professional process diagrams for the future operating model and help stakeholders adapt their current processes • Build trust with stakeholders by demonstrating strong knowledge of project-related processes, operational applications, and the TELUS Business Solutions value chain • Contribute to project visions, charters, and major workstreams, ensuring quality requirements are met • Facilitate meetings and workshops with cross-functional stakeholders to ensure alignment, progress, and achievement of objectives • Support stakeholders with change management and clear communication of impacts, demonstrating the future-state during process workshops • Plan and lead testing activities, communicate results, track defects, and ensure fixes are acceptable to stakeholders and the project team • Obtain stakeholder sign-off for activities such as process mapping and user acceptance testing • Provide post-launch support to promote stability and ensure smooth transitions • Regularly report project status to leaders and project managers, highlighting risks and mitigation plans

🎯 Requirements

• Strong organizational and leadership skills • Highly motivated, proactive, and creative in initiating and leading projects and initiatives • Ability to work independently and excellent communication skills • Knowledge of waterfall project management, the Agile (SAFe) framework, the project development lifecycle, and development and operations practices • Experience with tools such as JIRA or ServiceNow, and methodologies like Kanban and Scrum • Proficiency with Google Workspace and Microsoft applications • Understanding of TELUS's organizational structure and how changes impact your project • Strong knowledge of systems that support the value chain of TELUS Business Solutions • Intermediate knowledge of English is required

🏖️ Benefits

• Comprehensive total compensation package featuring competitive salary and bonus structures • A minimum of 3 weeks' vacation • Flexible benefits plan to meet your needs and those of your family • Retirement savings plan and employee share ownership program with generous employer contributions • Option to work in-office, virtually, or a hybrid arrangement • Opportunities to give back to the communities where we work, live, and serve • Career advancement, learning, and development opportunities • And much more...