Dementia Care Navigator

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Tembo Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

👥 B2C

💰 Series unknown on 2025-04

Healthcare • B2C

Tembo Health is a dementia-focused care navigation company that connects older adults and caregivers with personalized dementia care teams and resources. Through a digital-first program aligned with CMS's GUIDE initiative, Tembo matches users with trained Dementia Care Navigators and clinical staff (including geriatricians, psychiatrists, nurse practitioners, and therapists), helps obtain diagnoses and care plans, coordinates with primary care providers, offers monthly check-ins and 24/7 urgent access to licensed ER doctors, and facilitates access to local resources and up to $2,500/year in caregiver respite reimbursement for eligible Medicare beneficiaries. The service is offered free to Traditional Medicare beneficiaries under the GUIDE program and emphasizes care coordination, clinician support, and caregiver education; the company also highlights SOC 2 compliance and partnerships with payors and providers.

📋 Description

• Acts as primary point of contact for caregivers, families, and seniors with dementia. • Actively supports caregivers, families, and seniors with dementia to enhance quality of life and ensure safety in the home. • Provides education and support around dementia, symptoms, caregiving, and what to expect utilizing our playbooks and resource center. • Screens for unmet care needs including clinical or medication issues, behavioral issues, safety risks, and psychosocial well-being of both caregiver and patient. • Reviews needs, identifies goals, and develops personalized care plans with support from the clinical team. • Researches, identifies and finds connections to local community resources. • Reconciles medications and assists with medication management strategies. • Assists in coordination of medical care by assisting with referrals as well as gathering and compiling up to date medical records. • Consults with and triages complex issues with our multidisciplinary team that includes licensed clinical team members (e.g., nurse, social worker, physician, pharmacist). • Assist in developing and maintaining content for informational resources, ensuring accuracy and relevance. • Provide documentation and support general administrative tasks, including managing records, handling correspondence, and adapting to new tasks as they arise. • Demonstrate flexibility and willingness to tackle diverse tasks as needed in a dynamic startup environment, contributing to the team effort across various areas of operation.

🎯 Requirements

• College degree preferably in social work or psychology • Comfortable with technology and performing this role virtually • Fluent in English with excellent communication skills • Able to work in multidisciplinary team environment • Experience building rapport and collaborative relationships with patients and families • Able to effectively manage difficult patient interactions with empathy and professionalism, even in challenging or emotionally charged situations. • Bonus qualifications: Master of Social Work (MSW) • Experience in health care, ideally with dementia • Multilingual, especially Spanish

🏖️ Benefits

• Health Insurance contribution • Incentive pay