Manager, Digital CS Programs

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Tempo Software

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SaaS • Enterprise • Productivity

Tempo Software is a company that offers project and portfolio management solutions, particularly focused on integration with Jira. Their products include timesheets, capacity planners, strategic roadmaps, and custom charts, providing tools to increase productivity and enhance workflow transparency across teams and organizations. Tempo Software aims to unify teams, streamline processes, and optimize resource allocation, while offering features like real-time progress tracking and risk mitigation. Trusted by over 30,000 global companies, Tempo Software provides a flexible platform for strategic alignment and execution across enterprise-level projects.

201 - 500 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

📋 Description

• Lead by Example: Manage a small squad of Digital CS Program Managers not just through direction, but through demonstration. • Technical Mentorship: Use your deep experience as an IC to upskill your team. • Gap Filling: Act as the primary backup and escalation point for the team. • Direct Contribution: Retain ownership of a specific subset of high-priority or high-complexity digital programs. • Tool Administration: Serve as a "power user" of our CS tech stack. • Content Creation + Adaptation: Adapt content from our enablement team to drive users to better adopt and get value from our products. • Analyze & Optimize: Dive into the data yourself. • Product & Sales Interlock: Represent the Digital CS function in cross-functional meetings. • Experimentation Framework: Design the A/B testing strategy for the team.

🎯 Requirements

• 3+ years specifically focused on Digital/Tech-Touch/Scale programs. • At least 1+ year of formal people management experience OR 2+ years as a Team Lead/Principal Program Manager where you were responsible for mentoring junior team members and reviewing their work. • Demonstrated "power user" or admin-level proficiency in at least one major CS Platform (e.g., Gainsight, Catalyst, Totango) and one Marketing Automation tool (e.g., HubSpot, Marketo, Intercom). You must be comfortable building the workflows yourself. • Strong analytical skills (Excel/Google Sheets wizardry). You can pivot data to find adoption trends, calculate retention rates, and prove the ROI of your digital campaigns without needing a data analyst for every query. • Proven ability to write compelling copy. You understand the difference between a marketing email and a transactional CS update, and you can show examples of campaigns you’ve designed that drove action.

🏖️ Benefits

• Remote First work environment • Unlimited vacation in most of our locations!! • Great benefits including health, dental, vision and savings plan. • Perks such as training reimbursement, WFH reimbursement, and more. • Diverse and dynamic teams with challenging and exciting work. • An opportunity to have a real impact on our business. • A great range of social activities (both in person and virtual). • Optional in person meet-ups and the ability to travel to our international offices • Employee referral program • And so much more!