Tech Support Specialist – Restaurant POS, Tier 1

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🕒 April 25

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Tendrill International Sdn Bhd

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Tendrill International Sdn Bhd is a company that specializes in enhancing sales engagement through a variety of services including agent-assisted dialing, data mining, and near-shore staffing solutions. They offer fractional leadership support to optimize team performance and ensure data hygiene for better outcomes. With a commitment to personalization at scale, Tendrill aims to transform sales touchpoints into meaningful experiences for their clients.

📋 Description

• Serve as the first line of support for all inbound channels • Capture critical details including impacted system, symptoms, steps taken, and urgency • Document thoroughly in the ticketing system • Resolve routine issues using knowledge base documentation and predefined workflows • Maintain SLA targets • Validate subject line, problem statement, type, category, platform, and priority • Communicate clearly, calmly, and professionally • Utilize internal documentation consistently • Collaborate with Shift Leads and escalate complex issues with complete documentation

🎯 Requirements

• 1–2 years of customer support or helpdesk experience • Strong phone presence and verbal communication skills • Clear written communication and documentation ability • Ability to multitask across calls, tickets, and chat • Comfortable working in high-volume environments • Restaurant technology or POS experience (Toast, PAR, NCR Aloha, etc.) • Zendesk experience • Slack and multi-channel support experience • Exposure to networking or online ordering platforms

🏖️ Benefits

• Flexible work arrangements