Terminalfour
51 - 200 employees
Founded 1996
📚 Education
☁️ SaaS
💰 $1.1M Venture Round - Terminalfour on 2015-04
Education • SaaS
Terminalfour is a digital engagement and web content management platform focused on higher education. The company provides a cloud-hosted web CMS and related tools—AI-powered site search, email marketing and automation, course search and catalog builder, student and staff portals, events calendar, accessibility and content personalization features—plus services, training and support for universities and colleges worldwide. Terminalfour aims to help institutions drive student recruitment, retention and alumni fundraising by managing websites, digital campaigns and integrations with CRM/SIS systems.
Client Community Manager
Job not on LinkedIn
🔥 38 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Terminalfour
51 - 200 employees
Founded 1996
📚 Education
☁️ SaaS
💰 $1.1M Venture Round - Terminalfour on 2015-04
Education • SaaS
Terminalfour is a digital engagement and web content management platform focused on higher education. The company provides a cloud-hosted web CMS and related tools—AI-powered site search, email marketing and automation, course search and catalog builder, student and staff portals, events calendar, accessibility and content personalization features—plus services, training and support for universities and colleges worldwide. Terminalfour aims to help institutions drive student recruitment, retention and alumni fundraising by managing websites, digital campaigns and integrations with CRM/SIS systems.
📋 Description
• Run the client Slack community day to day: welcome new members, keep the conversation moving, answer questions or route them to the right person • Connect clients who are working on similar problems so they learn from each other • Be a consistent, recognisable presence so the community feels personal rather than corporate • Listen to what clients are telling us and get it back to the right people internally • Plan and run a regular webinar programme focused on features clients already have but may not be using • Line up speakers, including clients themselves, and help them prepare to present well • Handle all the logistics: scheduling, invitations, the platform, running the session live, and the follow up afterwards • Build a calendar clients can rely on, rather than one off sessions • Organise user meetups and our annual user conference from start to finish • Own the practical detail: venue, agenda, speakers, registration, communications, and coordination on the day • Travel to events and be on the ground to make sure they run well • Follow up after every event to keep the momentum going • Work closely with product, support and sales so the programme reflects what clients actually need • Make sure the feedback you gather through the community feeds back into the product • Help shape how the wider client engagement function develops and grows
🎯 Requirements
• A track record of organising events, webinars or community activity and delivering them, not just planning them • Strong organisational skills, comfortable running several things at once and keeping every detail straight • A natural people person who enjoys bringing people together and builds relationships quickly • A confident communicator, both in writing and live in front of an audience • Self directed and reliable in a fully remote role, able to set your own rhythm and get on with it • Happy to travel for events, with a handful of trips a year across the UK, Ireland and occasionally further afield • Comfortable with tools like Slack, a webinar platform and a CRM • Helpful, but not essential: experience in higher education or a similar sector, and a background in community management, events, customer success or customer marketing.
🏖️ Benefits
• 30 days annual leave • Flexible working hours • Employee Assistance Programme and Wellbeing platform • Cost coverage for AWS training and certification
Apply Now
