Customer Service Representative

🕒 June 17

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Terminix

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🤝 B2B

B2C • B2B

Terminix is a pest control company providing residential and commercial pest management services across the United States. It offers termite, rodent, mosquito, bed bug, wildlife removal and general pest control treatments, free initial inspections, customized treatment plans, ongoing protection guarantees, and 24/7 customer support. Terminix emphasizes local technicians, eco-conscious Integrated Pest Management, and nationwide coverage backed by industry expertise.

📋 Description

• This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. • Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures. • Handles customer correspondence for service, scheduling, and billing inquiries. • Offers creative Home Inspection leads to qualifying customers. • Cultivates and maintains ongoing customer relationships. • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting. • Communicates with branch personnel to resolve service and scheduling issues. • Initiates outbound customer service calls for various campaigns. • Handles incoming calls from technicians to provide support.

🎯 Requirements

• High School Diploma or GED • 1-2 years of customer service experience preferred • Ability to use a personal computer • Basic knowledge of Microsoft Word, Excel, and Windows • Ability to type 25 wpm preferred

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues) • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • A company mindset that prioritizes health, safety, and flexibility