Termius
Productivity • SaaS • Security
Termius is a powerful SSH client and terminal application designed for both teams and individuals, providing seamless connection experiences across mobile and desktop devices. The platform enhances productivity by allowing users to connect to remote devices with just one click, eliminating the need to re-enter IP addresses, ports, and passwords. Termius also features a secure Cloud Vault for encrypted data storage, AI-powered autocomplete for command efficiency, and the ability to automate routine tasks with shell script Snippets. It supports secure, shared terminal sessions for collaborative troubleshooting without server-side installations and syncs data across all devices and operating systems. Trusted by thousands of professionals, Termius is known for improving operational efficiency and team collaboration.
Support Representative
September 17
Termius
Productivity • SaaS • Security
Termius is a powerful SSH client and terminal application designed for both teams and individuals, providing seamless connection experiences across mobile and desktop devices. The platform enhances productivity by allowing users to connect to remote devices with just one click, eliminating the need to re-enter IP addresses, ports, and passwords. Termius also features a secure Cloud Vault for encrypted data storage, AI-powered autocomplete for command efficiency, and the ability to automate routine tasks with shell script Snippets. It supports secure, shared terminal sessions for collaborative troubleshooting without server-side installations and syncs data across all devices and operating systems. Trusted by thousands of professionals, Termius is known for improving operational efficiency and team collaboration.
📋 Description
• Handling Customer Inquiries: Responding to customer questions, concerns, and complaints through various channels such email, live chat, and social media. • Troubleshooting and Issue Resolution: Diagnosing and resolving customer problems, which can range from basic technical issues to more complex product or service-related questions. • Providing Product Information: Educating customers about products and services, including features, pricing, and how to use them effectively. • Documenting Interactions: Accurately logging all customer interactions, issues, and resolutions in a customer relationship management (CRM) system. • Escalating Issues: Transferring more complex or unresolved issues to an engineering team. • Maintaining Customer Satisfaction: Ensuring a positive customer experience by being empathetic, professional, and knowledgeable. • Identifying Opportunities for Improvement: Providing feedback to management and other teams (like product or engineering) based on customer interactions to help improve processes and products.
🎯 Requirements
• Availability to work during holidays in New Zealand. • Experience in technical or customer support - ability to understand the product domain. • Understanding of billing processes and experience with systems like Stripe and PayPal. • Proficiency in working with ticketing systems (e.g., Zendesk, Intercom). • Strong personal organization skills and attention to detail. • Background in improving workflows and internal efficiency. • Excellent written English: accuracy and clarity in communication.
🏖️ Benefits
• A full-time remote position and longevity benefits: paid vacation, sick leaves, and flexible time off. • Comprehensive support for remote employees, including equipment and professional development resources.
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