Client Operations Lead

November 21

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Terra

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B2B • Marketing • Design

Terra is a versatile services company that helps busy teams accomplish their goals through a wide range of digital marketing, design, and strategic services. They specialize in several areas, such as global communications strategy and content marketing for major clients like Airbnb, branding and web development for notable reports like the United Nations' Human Development Report, and digital strategy for B2B clients like Healthline Media. Terra prides itself on providing comprehensive marketing services, including performance marketing, graphic design, and thought leadership. Recognized for its outstanding work in digital media and web design, Terra has received numerous awards, including being a category winner for the Best Annual Report in 2023 and multiple 'Site of the Day' awards. They are a member of the Forbes Business Council since 2018, reflecting their influence and innovation in the industry.

51 - 200 employees

🤝 B2B

📋 Description

• Own the successful delivery of projects across your book of accounts, from kickoff through completion • Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals • Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments • Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step • Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships • Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed • Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic • Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams • Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up • Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom) • Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client • Track project goals and ensure measurable progress toward client outcomes and overall success

🎯 Requirements

• You have at least 4 years of experience in a fast-paced agency environment, where you’ve led cross-functional project teams and managed client communications end to end. • A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects • Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks • A clear and confident communicator who knows how to build trust and drive alignment across clients and teams • Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans • Proactive, resourceful, and unafraid to dive into the details — whether that means unblocking a teammate or troubleshooting a delivery risk • Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity • Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned • Primarily based in Eastern Time hours (9:00am–6:00pm ET), with the flexibility to meet with clients and collaborate with our international team when needed

🏖️ Benefits

• In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year • 100% company funded health insurance, with dental and vision options • Paid parental leave • 401(k) plan to help save for your future • Permanent remote work option • Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM) • Monthly wellness stipend and quarterly employee appreciation gift • One-time reimbursement for work from home equipment • Monthly team bonding sessions • Pre-tax commuter benefits • The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day