Help Desk Specialist

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🕒 April 1

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Terrestris LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏛️ Government

🎯 Recruiter

Government • Recruitment

Terrestris LLC is a company founded by a Marine Corps Veteran, dedicated to enhancing human potential and delivering better mission outcomes through improved human performance and technology. Rooted in the USMC values of Honor, Courage, and Commitment, Terrestris aims to provide extraordinary value by improving government efficiency and effectiveness. Specializing in human capital management, Terrestris boasts expertise in talent acquisition, development, and management, leveraging technology to enhance these processes.

📋 Description

• Provide remote support to other US staff and to CI customers • Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources • Apply customer service and customer support principles and methods • Install systems in customer organizations • Install primary and peripheral computer software and hardware • Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications • Test and debug programs according to detailed requirements and submit results • Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems • Provide support in testing software deployment by testing and submitting survey results

🎯 Requirements

• 1-2 years of IT help desk support • Proficiency in laptop and desktop computers and Operating Systems and hardware technologies • Strong customer service skills, both oral and written • Ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers • An ability to assist multiple customers at a time when possible • An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation • Customer service experience in a call center or equivalent • High school diploma or equivalent • Associate’s degree in IT or equivalent experience preferred • Must be a US citizen

🏖️ Benefits

• health, life, disability, financial, and retirement benefits • paid leave • professional development • tuition assistance • work-life programs • our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards