Terrific
11 - 50 employees
🛍️ eCommerce
☁️ SaaS
🤝 B2B
💰 Seed on 2023-08
eCommerce • SaaS • B2B
Terrific is a SaaS social commerce platform that embeds live shopping and shoppable video directly into merchants' websites as a white‑label experience. It offers features like multi-stream live shopping, in-video checkout, an AI commerce engine and live-host co-pilot, live chat, polls, discounts and social import tools to help brands, publishers and agencies turn content into revenue while retaining first-party data and site performance. The product targets e-commerce teams and enterprises seeking to increase conversion, AOV and engagement through video-driven, interactive shopping experiences.
Customer Success Manager – Mid-Market / Enterprise
🕒 March 24
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Terrific
11 - 50 employees
🛍️ eCommerce
☁️ SaaS
🤝 B2B
💰 Seed on 2023-08
eCommerce • SaaS • B2B
Terrific is a SaaS social commerce platform that embeds live shopping and shoppable video directly into merchants' websites as a white‑label experience. It offers features like multi-stream live shopping, in-video checkout, an AI commerce engine and live-host co-pilot, live chat, polls, discounts and social import tools to help brands, publishers and agencies turn content into revenue while retaining first-party data and site performance. The product targets e-commerce teams and enterprises seeking to increase conversion, AOV and engagement through video-driven, interactive shopping experiences.
📋 Description
• Own and scale the customer lifecycle after the deal is closed • Turn customers into successful, long-term partners • Define how customers experience Terrific post-sale • Shape onboarding, adoption, retention, and expansion strategies • Build the playbooks, lifecycle, and touchpoints that drive retention and expansion
🎯 Requirements
• 2+ years in Customer Success, Account Management, or similar roles • Experience working with SaaS products and customer lifecycles • Strong ability to manage relationships and drive outcomes • Experience onboarding and supporting mid-market or enterprise customers • High ownership and proactive mindset • Nice to Have • Experience in eCommerce, media, or digital platforms • Experience working in fast-paced or early-stage environments • Familiarity with tools like HubSpot, Gainsight, Intercom, or similar • Experience working closely with product teams
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