LMI
Artificial Intelligence • Healthcare Insurance • Government
LMI is a forward-thinking company that focuses on reimagining the path from insight to outcome through innovative solutions in various sectors, including applied AI and digital health. They provide advanced analytics, engineering support, and performance optimization across defense, health, and civilian markets, with a strong commitment to enhancing mission effectiveness for government clients. With a focus on collaboration and research, LMI aims to drive positive change through its diverse capabilities and partnerships.
Tier 2 Help Desk Technician
Job not on LinkedIn
6 hours ago
🇺🇸 United States – Remote
💵 $83k - $95k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
🦅 H1B Visa Sponsor
LMI
Artificial Intelligence • Healthcare Insurance • Government
LMI is a forward-thinking company that focuses on reimagining the path from insight to outcome through innovative solutions in various sectors, including applied AI and digital health. They provide advanced analytics, engineering support, and performance optimization across defense, health, and civilian markets, with a strong commitment to enhancing mission effectiveness for government clients. With a focus on collaboration and research, LMI aims to drive positive change through its diverse capabilities and partnerships.
📋 Description
• Receive and analyze escalated tickets from Tier I support • Perform functional troubleshooting of ATIS Training issues • Resolve issues when possible and document solutions in the ATIS Knowledge Base • Communicate clearly with end users and manage cases to full resolution
🎯 Requirements
• 3+ years of experience in a help desk Tier 2 or Tier 3 capacity • Secret clearance • Ability to diagnose functional issues • Understanding of Army Training Doctrine • Possess DoD 8140 qualification or able to complete within 6 months
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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