Customer Operations Specialist, DE/EN

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TestingTime

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

🤝 B2B

💰 $2.8M Series A - TestingTime on 2018-05

SaaS • B2B

<TestingTime> is a SaaS platform that recruits and schedules participants for user research and UX testing. The company provides access to a global pool of test users (985,000+), supports remote, in-person, moderated and unmoderated study methods (user tests, interviews, surveys, focus groups), uses AI-driven screening to match participants, handles payments and logistics, and integrates with common research tools to streamline workflows for companies conducting usability and customer research.

📋 Description

• You independently handle customer support queries via calls and emails, acting as the first point of contact during our service hours 8:30-17:30h CET • Troubleshooting in case of late cancellations, non-attendance of the participants and other issues • Collaborating cross-functionally with Key Account Managers, Product Managers and Marketing • Handling customer and user requests via ticketing systems

🎯 Requirements

• a permanent residence and work permit in Europe • a background and experience in customer service or a similar office job • excellent written and verbal communication skills in French (ideally native) and English, German is a plus • a passion to deliver a first class customer service with a proactive, flexible and structured approach • the capability to handle difficult customers or situations by offering solutions • the ability to work under pressure in peak times and to meet demanding recruitment deadlines • an adaptive capacity to new systems, processes and tasks • the interest of contributing as a team player within a functioning team • the eagerness to constantly develop in this long term opportunity

🏖️ Benefits

• Apple laptop • Extra bonus for outstanding team performance • After your first successful year, you get a considerable yearly budget for further education, coaching and training • Generous vacation contingent and additional loyalty days