Player Support Agent – EN

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TGS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚡ Energy

🤖 Artificial Intelligence

Energy • Artificial Intelligence • Digital

TGS is a leading energy data and services company formed through the merger of PGS and TGS. It specializes in providing high-quality seismic and well data to clients across the energy value chain, enabling strategic partnerships and informed decision-making. TGS also offers carbon storage and monitoring solutions, wind and solar energy operations, and advanced imaging and digital services powered by analytics and AI. With decades of geoscience expertise, TGS is committed to innovation, sustainability, and supporting energy exploration and production worldwide.

📋 Description

• Processing ‘Calls for Help’ received from the community you are supporting. • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’. • Remaining up to date with changes in workflows, policies and gameplay. • Becoming highly skilled in the use of various ticketing and social media platforms. • Getting creative in finding solutions encountered on a day-to-day basis. • Assisting with reporting by tracking data on a form or spreadsheet. • Supporting your managers with ad-hoc tasks. • Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction. • Enforcing community rules and treating everyone fairly in the context of the game. • Reporting on any issues or trends found in the game.

🎯 Requirements

• A native level of English with excellent oral and written skills. • Excellent interpersonal and organizational skills. • Advanced knowledge of Google Workspace. • Strong ability to multitask, prioritize, and work independently with minimal supervision. • Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord. • Driven by a passion for video games.

🏖️ Benefits

• The opportunity to hone and improve your skills. • Apply your talents to a diverse variety of engaging gaming projects. • A team of like-minded people in a fast-paced, multicultural environment. • Ongoing training and professional self-improvement opportunities.