Network Support Technician

🔥 14 hours ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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The AES Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🏢 Enterprise

🤝 B2B

Enterprise • B2B

The AES Group is a technology consulting and services firm that delivers digital transformation solutions focused on customer experience, employee experience, business operations, and emerging technologies. The company combines talent and technology to implement cloud and enterprise software solutions, adopt AI and other new technologies, and collaborate with clients to drive measurable business outcomes. It also publishes industry insights and thought leadership related to CX, employee engagement, and technology-driven business change.

📋 Description

• Provide onsite technical support for remote network engineering teams • Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware • Verify VLAN configurations and assist with wireless connectivity troubleshooting • Check switch and router connections, cabling, ports, and device status • Provide console access to network equipment using appropriate cables and tools • Support network deployments, infrastructure upgrades, and post-deployment hypercare activities • Diagnose and resolve technical issues while minimizing operational downtime • Communicate findings, progress, and resolutions clearly to remote technical teams • Maintain accurate documentation of onsite activities and completed work • Travel frequently to assigned data centers based on project requirements

🎯 Requirements

• Minimum of 5 years of experience in onsite IT or network support • Hands-on experience supporting enterprise network environments • Strong understanding of switches, routers, VLANs, wireless networks, and connectivity troubleshooting • Experience using laptops with Ethernet, Wi-Fi, and console connectivity • Ability to work independently in fast-paced and travel-intensive environments • Strong communication, coordination, and problem-solving skills • Willingness to travel to at least three data centers every two weeks

🏖️ Benefits

• Competitive salary • Opportunity for advancement • Training & development • Fully paid travel and business expenses