VA Team Leader – Remote Team Coaching

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

Where this job comes from

Posted on The Doing Co's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of The Doing Co

The Doing Co

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

The Doing Co is a company that operates a Teamtailor-powered careers site and is currently recruiting remote roles such as Digital Marketing Project Manager. The website emphasizes cookie consent and analytics controls and provides candidate and employee login portals, but the company’s primary products or services are not disclosed in the provided text.

📋 Description

• Run welcome calls and onboarding sessions for new VAs • Tailor onboarding timelines to the client's industry and the VA's experience • Ensure new VAs are confident using client tools and workflows • Coordinate with HR & Recruitment and client-facing teams for seamless onboarding • Run individual weekly coaching calls during early performance • Pair new VAs with a peer mentor for their first month • Coach communication, time management, and ownership • Use client feedback and KPIs to coach improvement and celebrate wins • Pass feedback constructively between clients and VAs • Run surveys to gather VA feedback • Plan virtual team-building events • Monitor time tracking, attendance, end-of-day reports, and task quality • Track leave and assess effects on performance and client outcomes • Maintain coaching and onboarding documentation • Log coaching touchpoints and outcomes • Build processes for escalations, coaching plans, and peer mentoring • Improve the coaching journey using VA and client feedback • Align coaching with client goals

🎯 Requirements

• At least 3-4 years experience managing or coaching remote team members • Previous experience supporting Australian, UK, or US-based businesses, ideally in admin, operations, or supporting builders in the residential construction industry • A clear understanding of the challenges VAs face when supporting international clients • Strong leadership skills with confidence giving clear, kind, and constructive feedback • Strong organisation skills, and a habit of building repeatable systems • Excellent written and spoken English • Confidence using project management and admin tools to track and follow up tasks • Excellent communication skills (written and verbal) in English • High attention to detail, time management, and organisational skills • A proactive approach to work and the ability to manage tasks independently • Google Workspace (Docs, Sheets, Drive) • Zoom or Google Meet • Loom • Jibble or a similar time tracking tool • Slack and Asana, or similar communication and project tools • Working knowledge of AI tools such as Claude or ChatGPT is a strong plus • Work from home, with the Philippines preferred • Monday to Friday, overlapping with Australian business hours

🏖️ Benefits

• A full-time remote role with set hours and long-term stability • Training support and clear documented protocols • Quarterly and annual performance bonuses based on your impact • An opportunity to grow with the business in a meaningful role

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