The ESP Group
201 - 500 employees
🤝 B2B
🏢 Enterprise
🔧 Hardware
B2B • Enterprise • Hardware
The ESP Group is a UK-based customer experience and information services company that combines contact centre operations (Journeycall) with smartcard, RFID and production capabilities (Systex). It provides end-to-end customer experience solutions — including contact centre agents, technology development, smartcards, RFID, mobility and printing — focused on public sector and transport clients. The group highlights clients such as Transport for London, the Association of Train Operating Companies, London Councils and the Scottish Government.
Contact Centre Agent
Job not on LinkedIn
🔥 0 minutes ago
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The ESP Group
201 - 500 employees
🤝 B2B
🏢 Enterprise
🔧 Hardware
B2B • Enterprise • Hardware
The ESP Group is a UK-based customer experience and information services company that combines contact centre operations (Journeycall) with smartcard, RFID and production capabilities (Systex). It provides end-to-end customer experience solutions — including contact centre agents, technology development, smartcards, RFID, mobility and printing — focused on public sector and transport clients. The group highlights clients such as Transport for London, the Association of Train Operating Companies, London Councils and the Scottish Government.
📋 Description
• Join a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels. • Be provided with extensive training and a vibrant working environment. • Work within rota-based shift patterns scheduled across 7 days between 7am and 10pm, with one-in-two weekends required. • Handle customer inquiries and resolve issues efficiently.
🎯 Requirements
• Have a passion for delivering excellent customer service. • Can demonstrate IT skills and have the aptitude to learn to use new systems and software. • Are reliable with a positive attitude and approach. • Thrive in a team environment. • Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others. • Have your own personal homeworking device that can be used for business purposes.
🏖️ Benefits
• Flexible work patterns • 30 days annual leave pro rata • Standard Life Pension • Optional healthcare cash plans • Financial wellbeing and draw down tool • Stream • Monthly reward and recognition incentive programme • Fully funded professional development courses • EAP • Local discounts
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