Senior Analyst, Ambulatory

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🕒 May 7

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The GW Medical Faculty Associates

1001 - 5000 employees

📚 Education

🔬 Science

👥 B2C

Education • Science • B2C

The GW Medical Faculty Associates is an academic physician practice and clinical enterprise affiliated with George Washington University that provides comprehensive outpatient and specialty medical care across multiple locations in the Washington, D. C. area. It operates patient services such as MyChart, an on-site and delivery pharmacy, appointment scheduling, billing and insurance support, and conducts clinical research and trials while supporting medical education and training for physicians and staff. The organization emphasizes patient-centered care, community engagement, and continuous improvement through initiatives focused on innovation, collaboration, accountability, respect, and excellence.

📋 Description

• Lead and oversee small to medium-scale and cross-functional projects, including development of project plans, timelines, and resource coordination. • Analyze clinical and business needs to implement solutions aligned with best practices. • Design, build, configure, and optimize Epic Ambulatory workflows to improve operational efficiency (SmartTools, orders, navigators, templates). • Develop and document detailed system requirements, functional specifications, and change requests. • Conduct impact analysis for system upgrades, new releases, and regulatory updates; assess workflow implications and implement required changes. • Monitor and evaluate system performance, ensuring optimal function and data integrity. • Create and maintain comprehensive documentation including workflow diagrams, enhancement documentation, test scripts, test scenarios, and test plans. • Execute system testing, identify defects, and coordinate remediation through resolution. • Identify project and application risks; maintain issue logs with clear ownership, mitigation strategies, and documented closure. • Serve as a liaison between operational stakeholders, IT teams, and software vendors to ensure alignment between technology and business processes. • Communicate application changes, enhancements, and best practices clearly to impacted teams. • Provide advanced analytical support and serve as a resource to end users to maximize system utilization and performance. • Support the training, mentoring, and development of junior analysts. • Develop and communicate project timelines for service requests and assigned initiatives.

🎯 Requirements

• Bachelor’s degree from an accredited four-year college or university required. • Associate’s degree with six or more years of directly related experience may be considered in lieu of a Bachelor’s degree. • Active Epic certification in Ambulatory required. • Minimum of 5+ years of Systems Analyst experience, with progressive responsibility in Epic Ambulatory build and optimization. • Minimum of 5+ years of Information Technology experience, preferably within a healthcare environment. • Proven ability to manage moderate to complex projects independently. • Advanced Epic Ambulatory build and configuration expertise. • Strong understanding of ambulatory clinical workflows. • Analytical problem-solving and systems thinking. • Clear and confident stakeholder communication. • Documentation discipline and testing rigor. • Ability to translate operational needs into technical solutions. • Project leadership and cross-functional collaboration.

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