Major Case Consultant, Specialized Claims

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

🔥 Funding within the last year

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is an American property and casualty insurance company based in Worcester, Massachusetts. It provides both personal lines (home, auto, umbrella, renters, watercraft, collector cars, motorcycles, valuable items, and bundled policies) and commercial lines (business owner’s policies, general and professional liability, workers’ compensation, cyber, management liability, marine, property, surety, umbrella and industry-specific coverages). Hanover distributes through local agents and broker channels, offers claims services, risk solutions, education and prevention resources, and emphasizes corporate responsibility and customer support for individuals and businesses across a wide set of industries.

📋 Description

• Independently lead complex case investigations and negotiate high-value claims. • Analyze coverage, liability, and financial exposure, and demonstrate mastery in reserving strategy and financial acumen. • Manage litigation strategy and develop tailored resolution strategies in conjunction with top-flight defense counsel. • Serve as a subject matter expert (SME) across the claim organization to support the development of other claim professionals through direct mentoring and by modeling ideal adjusting techniques. • Evaluate training programs and recommend improvements. • Provide relevant reporting to underwriting and reinsurance and collaborate with underwriting, agents, vendors, and legal teams to improve policy language and refine underwriting risk selection. • Streamline workflows and correct inconsistencies. • Contribute to special projects. • Attend industry events and continuing education seminars to stay current on best practices. • Build and maintain strong relationships with business partners.

🎯 Requirements

• Bachelor’s degree preferred; equivalent experience accepted. • JD preferred or equivalent legal/claims experience. • Industry designations (e.g., CPCU, AIC) strongly preferred. • Extensive experience handling highly complex, high-value claims with significant legal, financial, and reputational exposure. • Recognized authority in negotiation and resolution of complex claims. • Demonstrated expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions. • Proven ability to manage litigation strategy and direct counsel. • Experience mentoring others and contributing to the development of claims handling standards. • Strong written and verbal communication skills combined with the ability to simplify complex information and handle sensitive issues with professionalism. • Ability to draft clear, factual, and objective work product without opinion. • Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups. • Highly organized with proven ability to manage complex workflows and competing priorities. • Strategic thinker with sound judgment and the ability to make informed decisions independently.