Sales Operations Lead

Job not on LinkedIn

🔥 4 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟠 Senior

📊 Sales Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Job Seekers Journey

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

💼 Consulting

🏥 Healthcare

📱 Media

Consulting • Healthcare • Media

<The Job Seekers Journey> is a supportive online community and resource hub for people navigating unemployment and the job search process. It provides practical job-search advice, mental and physical health information, a podcast, blog posts, and an email newsletter to help job seekers cope, stay informed, and improve their chances of finding work.

📋 Description

• Ensure the efficiency and reliability of the operational and financial processes associated with Life MBA sales • Maximize cash flow and protect Seekers’ revenue through the management of amortization schedules, collections, and refunds • Manage installment payment plans, identify payment defaults, and contact students to resolve outstanding balances • Implement and improve payment follow-up processes • Manage refund requests end to end, analyzing contractual terms, internal policies, and applicable legislation • Identify legitimate revenue-retention opportunities and present alternatives to students • Validate sales and ensure data consistency across the CRM, payment, invoicing, automation, and reporting systems • Correct errors and discrepancies in the systems and support revenue forecast updates • Validate the monthly calculation of commissions for the Sales and Booking teams • Manage the operational relationship with payment and financing providers • Coordinate documentation for DGERT certification processes • Keep templates, support materials, and administrative processes up to date • Monitor KPIs and produce reports on amortization, collections, refunds, and operational quality • Identify automation opportunities, implement improvements, and anticipate operational and financial risks • Participate in daily, weekly, and monthly check-ins with the General Manager

🎯 Requirements

• Good knowledge of Excel / Google Sheets, including formulas, data cross-referencing and validation, control dashboards, and reporting • Experience with CRMs, preferably Pipedrive • Comfortable using payment, invoicing, and Business Intelligence platforms • Ability to manage multiple processes simultaneously, prioritize effectively, and meet deadlines • Ability to identify errors and inconsistencies in financial and commercial information • Ability to investigate root causes and independently implement sustainable solutions • Clear, empathetic, and assertive communication skills in situations involving payments, collections, and refunds • Ability to monitor metrics, identify deviations, and present decision-oriented information • DISC: C > 25%; S > 15% • Knowledge of and experience using Notion, Slack, WhatsApp, Google Meet, Pipedrive, Google Sheets / Excel, Power BI, Stripe, InvoiceXpress, and Uscreen