The New Wheel is a small local retailer of high-quality electric bicycles that are perfect for the San Francisco Bay Area. We pride ourselves on great service, beginning with your first test ride and continuing through the lifetime of your purchase.


The New Wheel was founded in 2010 by Brett Thurber after graduating from the History Department at UC Berkeley.

The mission of The New Wheel is to jump start the adoption of transportation alternatives in San Francisco and beyond by promoting elegant, practical, useful, and environmentally sustainable electric bicycles.

The New Wheel is built on these three pillars:

Quality ------ We only carry quality products because quality products are more useful, better for the environment, and safer.

Creativity ------ We are creating unique transportation solutions with each customer, so that our products will be used to their fullest. Creativity keeps our job interesting.

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Great Service ------ Both The New Wheel and our customers benefit from long lasting relationships. Great service, from complimentary tune-ups to outstanding customer service, is the cornerstone of great relationships.
The New Wheel Electric Bikes

The New Wheel

Engineering Management

As an Engineering Manager at Wheel, you'll be responsible for building software and running teams that are critical to the success of the company. You will lay the foundation for our engineering team, focused on creating technology platforms and products to support our mission to become the infrastructure of Virtual Care. In this position, you will work across the entire company, and closely with clients to define and deliver your goals. The majority of your work would be 'green field' with the opportunity to be part of defining best-in-class solutions to virtual care problems. You are a true people leader; someone who believes in "we" before "me" and your team's motivation, growth, and wellbeing first. You are self-motivated, versatile, compassionate, and can work equally well in highly collaborative settings as well as those with little direction.

Engineering Manager

Product Design (UI/UX)

• Responsible for creating user-centered design solutions for core products
• Work with product, engineering and research partners to deliver value through design
• Deliver design solutions that drive business outcomes
• Full-time

Sr. Product Designer

Human Resources

• Develop and implement HR strategies, policies, and programs that align with our business objectives and support our employees' growth and development.
• Oversee the recruitment, onboarding, and retention of talented employees.
• Design and implement compensation and benefits packages that are competitive and fair.
• Develop and implement training and development programs to support employees' career growth and development.
• Ensure compliance with labor laws and regulations and create an inclusive and diverse workplace.
• Develop and implement performance management systems to measure employee performance and provide constructive feedback. 
• Provide guidance and coaching to managers on employee relations issues, including performance management, employee engagement, and conflict resolution.
• Manage HR staff and develop the team's capabilities.

Head of People

Customer Success & Support

• Lead the client success organization and be the primary point of contact for clients
• Drive client satisfaction, retention, and growth
• Manage cross-functional teams to ensure high-quality service and product delivery
• Develop and implement processes to measure and improve client satisfaction, retention, and growth
• Build and maintain strong client relationships and develop a deep understanding of their needs and goals
• Stay up-to-date on industry trends and best practices
• Deliver regular reports on client success metrics
• Passion for making a positive impact in the industry, especially related to virtual care delivery

VP, Customer Success

Legal

Wheel is seeking a high-performing leader to join our legal and compliance team. The Associate General Counsel will perform legal, commercial, regulatory, and compliance functions in the telehealth realm and report to Wheel's General Counsel. This position requires an autonomous leader and problem solver that can work cross-functionally to tackle complex challenges across the organization. If you get excited by the idea of working with a close-knit group of smart, team-oriented and hungry colleagues to change the way healthcare works, we'd love to hear from you! Responsibilities Commercial Lead legal negotiations for commercial transactions and partner with the sales team to close transactions in a timely and efficient manner. Draft and review a variety of complex commercial agreements, including SaaS, MSAs, and Telehealth Collaboration Agreements. Consider all legal and regulatory considerations relevant to contracting for health care software and services, including but not limited to fraud and abuse, HIPAA, and corporate practice of medicine. Iterate on and improve the current contracting process. Use experience gained from supporting commercial transactions to help define business terms and structure deals in the most optimal way. Develop, maintain and refine legal templates and negotiation playbooks. Serve as Legal point of contact for sales team, handling new contract requests, renewals, amendments, and expansions. Provide thoughtful and practical business and legal advice to drive development of relationships with Wheel, partners, and vendors. Represent Wheel in external meetings and negotiations alongside the sales team. Identify and explain agreement terms and associated risks to business stakeholders and interpret contract requirements, obligations and risk assessment or exposure, and advise accordingly Stay up-to-date on relevant industry, commercial and other laws, regulations, and developments to be able to give the most effective advice. Regulatory & Compliance Support clinical operations and commercial teams concerning regulatory issues arising from new partnerships. Advise the Implementation team on compliance issues with telehealth solutions Wheel is launching with its clients. Conduct internal investigations related to privacy and security incidents. Maintain regulatory databases containing key resources for internal teams. Negotiate key terms in business associate agreements. General Support the General Counsel as needed, which involves conducting legal research, maintaining compliant employment agreement templates, and reviewing vendor agreements and NDAs, etc. Perform corporate governance, including maintaining Wheel's 50-state network of entities. Manage Wheel's intellectual property portfolio by drafting cease and desist letters, submitting trademark applications, responding to office actions, and collaborating with outside counsel to submit international patent applications. Triage and respond to legal requests fielded from the organization.

Associate General Counsel

Software Engineer

• Contribute towards making technology, framework, and architecture decisions for Wheel's systems alongside broader Engineering Team
• Ensure we're constantly moving our product forward in a build-learn-iterate model
• Collaborate with product, design, and leadership to ideate and develop winning products that help move the business forward
• Design, build, deploy and maintain user experiences that scale with a high growth company
• Take ownership of new features, big and small, analyzing system and business metrics post-release

Software Engineer II

• Work on critical projects that drive the success of the company • Make technology, framework, and architecture decisions for Wheel's systems • Mentor and guide the team in best-practices for modern web products and distributed systems • Collaborate with product, design, and leadership to ideate and develop winning products that help move the business forward • Design, build, deploy, and maintain user experiences that scale with a high-growth company • Take ownership of new features, analyzing system and business metrics post-release

Senior Software Engineer

• Building software and running teams that are critical to the success of the company • Lay the foundation for the engineering team, focused on creating technology platforms and products to support the mission • Work across the entire company, and closely with clients to define and deliver goals • Green field opportunity to define best-in-class solutions to virtual care problems • True people leader, emphasizing team motivation, growth, and well-being • High autonomy in feature ownership and focus on product improvement in build-learn-iterate model

Director of Engineering

Product Manager

Wheel is looking for a Sr. Product Manager to build and scale current and future products in the organization. The Sr. Product Manager will work cross-functionally alongside Engineering, Design, Operations, and Marketing partners to deliver world-class products for our users. Strategize, design and own the product roadmap. Define, instrument and manage to KPIs relevant to the product portfolio. Align all relevant stakeholders around the product strategy and roadmap. Refine product processes within the team and across the organization to ensure effective communication and execution. Develop industry expertise to be able to contextualize the value and positioning of any given opportunity. Integrating qualitative and quantitative user feedback into product requirements to ensure products satisfy user needs as well as wants.

Remote Job Openings at The New Wheel

The New Wheel

Engineering Manager

The New Wheel

Sr. Product Designer

The New Wheel

Head of People

The New Wheel

VP, Customer Success

The New Wheel

Associate General Counsel

The New Wheel

Software Engineer II

The New Wheel

Senior Software Engineer

The New Wheel

Director of Engineering

The New Wheel

Senior Product Manager

The New Wheel