Director, Marketplace Operations

🕒 May 13

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Wheel

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

Wheel is a leading platform for consumer-centric virtual care, designed to provide personalized, convenient, and comprehensive healthcare. Wheel offers a seamless virtual care solution for both companies and clinicians, enabling businesses to easily grow their healthcare offerings and deliver high-quality care at scale. For clinicians, Wheel provides a flexible and rewarding platform that allows them to work with multiple companies under one schedule and contract, all while operating remotely. The company partners with digital health companies, health plans, life sciences companies, and retailers to offer services including convenience care, urgent care, and condition-specific care programs. Trusted by Fortune 50 companies and supported by a robust clinician network, Wheel has facilitated over five million patient visits and maintains a high clinician satisfaction rate.

📋 Description

• Lead the operational engine of Wheel's telehealth marketplace. • Own day-to-day operations of the marketplace end-to-end. • Lead a team spanning supply programs, marketplace operations, real-time monitoring, scheduling, and analytics. • Partner closely with Product team and Customer Success team.

🎯 Requirements

• 7-10+ years in marketplace operations, with at least 5+ years leading and scaling teams including managers. • You've built and scaled operations at one of the most elite supply/demand marketplaces — Uber, Airbnb, DoorDash, Instacart, Lyft, Amazon, or similar. • You've leveraged AI and agentic tools to streamline complex operations • Demonstrated expertise in data and modeling, including SQL and Excel.

🏖️ Benefits

• Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • 401K match • Flexible PTO • Parental Leave • Stock options • Additional programs and perks

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