Senior Marketplace Operations – Capacity Planning Manager

🕒 April 30

🤠 Texas – Remote

🤠 Texas – Remote

💵 $165k - $185k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

Wheel is a leading platform for consumer-centric virtual care, designed to provide personalized, convenient, and comprehensive healthcare. Wheel offers a seamless virtual care solution for both companies and clinicians, enabling businesses to easily grow their healthcare offerings and deliver high-quality care at scale. For clinicians, Wheel provides a flexible and rewarding platform that allows them to work with multiple companies under one schedule and contract, all while operating remotely. The company partners with digital health companies, health plans, life sciences companies, and retailers to offer services including convenience care, urgent care, and condition-specific care programs. Trusted by Fortune 50 companies and supported by a robust clinician network, Wheel has facilitated over five million patient visits and maintains a high clinician satisfaction rate.

📋 Description

• Own all clinician capacity planning & staffing strategy across client programs, modalities, and clinician types • Design staffing strategies, hiring plans, and financial budgets across all client programs • Model multi-skill workforce requirements across queues, states, and specialties — accounting for SLA targets, shrinkage, attrition, and scheduling constraints • Identify supply/demand gaps and convert them into actionable recruiting targets in partnership with Clinical Recruiting and Provider Ops • Support and inform the continuous build and improvement of Wheel's demand forecasting function — providing real-time operational feedback on actuals vs. forecast to sharpen model accuracy and drive better planning outcomes • Develop scenario and sensitivity models to support growth planning, new launches, and rapid change • Reforecast regularly and proactively surface risks and variances to leadership • Partner directly with Marketplace leadership and commercial team on new deal staffing/supply evaluation — model staffing implications, P&L impact, and operational feasibility before contracts close • Build and own ROI and workforce composition analyses (W-2 vs. 1099 tradeoffs, blended models, incentive structure impact) to inform strategic workforce decisions • Translate complex modeling outputs into clear, executive-ready recommendations for the VP of NetOps, CFO, and CEO • Pull, transform, and analyze large datasets from WFM tools, operational systems, and product data using SQL, Python, or R — independently, without relying on a data team • Build reusable, scalable modeling frameworks that accommodate program-level customization • Own monthly business review materials — data, narrative, and presentation — for senior leadership audiences • Design licensing and collaborative agreement strategies as part of the holistic staffing plan — translating capacity model outputs into state-level licensure requirements and collaboration targets by clinician type • Support scheduling, real-time monitoring, and day-to-day operational oversight • Manage WFM software configuration and forecasting tools; know their limits and build around them • Partner with Finance on COGS budgeting and clinician pay activities

🎯 Requirements

• 7+ years in capacity planning, workforce management, or operational analytics • Proven ability to build custom forecasting and capacity models from scratch using statistical or machine learning methods (time-series, regression, simulation) • Advanced proficiency in SQL and at least one statistical programming language (Python or R); experience with visualization tools (Looker, Tableau) • Experience modeling workforce economics — W-2 vs. 1099 cost structures, ROI analysis, staffing P&L implications • Ability to work directly with cross functional teams (e.g. Commercial or Finance), translating deal parameters into staffing models & trades offs • Strong executive presence — you can present complex analysis to executive and senior leadership and drive a decision, not just share a slide • Comfort with ambiguity, imperfect data, and evolving requirements; you define the spec, you don't wait for one • Experience working on or closely with Operations teams in fast-moving environments • Exposure to WFM platforms (e.g., Calabrio, NICE, Alvaria, Planbase, Arya), with the ability to go beyond their limits • Genuine interest in and experience leveraging AI tools to enhance and automate analytical workflows — from accelerating repeatable modeling tasks to exploring agentic and generative approaches that improve forecast quality and planning efficiency

🏖️ Benefits

• Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • 401K match • Flexible PTO • Parental Leave • Stock options • Additional programs and perks