Collections Specialist

🔥 15 hours ago

🌐 Argentina, Costa Rica, +1 more countries – Remote

🇦🇷 Argentina – Remote 🇨🇷 Costa Rica – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Sociable Society

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📣 Marketing

📱 Media

Marketing • Media

The Sociable Society is a creator-focused influencer marketing and talent management agency that represents social media creators, negotiates brand partnerships, and produces events and activations that connect creators and brands in real life. They take a creator-first, end-to-end approach combining creative strategy and data-driven campaigns to grow creators’ audiences and monetize content, and they run activations like fashion week takeovers and conference appearances. Based in Calabasas, CA, they offer creator representation, affiliate and partnership growth, and event production for brands and creators.

📋 Description

• Monitor outstanding customer invoices and prioritize collection efforts based on aging and payment history • Conduct consistent and professional follow-up with customers regarding past-due invoices • Maintain a structured collection cadence to maximize payment recovery while preserving positive client relationships • Obtain payment updates, expected payment dates, and supporting information from customers • Escalate collection risks, payment delays, disputes, or concerns as appropriate • Communicate clearly and effectively through email and other communication channels • Build strong working relationships with clients while maintaining accountability for payment commitments • Handle sensitive payment conversations professionally and diplomatically • Follow up persistently without creating a negative customer experience • Maintain detailed records of collection efforts, customer communications, payment commitments, and follow-up activities • Ensure collection notes are accurate, complete, and entered timely into company systems • Track outstanding action items and follow-up dates across a large volume of invoices and customers • Maintain organized records that provide visibility into account status and collection progress • Provide regular updates to internal stakeholders regarding outstanding invoices and collection efforts • Respond to inquiries regarding payment status, collection activity, and customer communication history • Collaborate with Finance and Operations to resolve issues impacting collections • Escalate accounts requiring management attention or intervention • Assist with weekly and monthly collections reporting • Monitor aging trends and identify accounts requiring additional attention • Help identify opportunities to improve collection processes and communication workflows • Support initiatives aimed at improving collection performance and reducing outstanding balances

🎯 Requirements

• 3+ years of collections, customer account management, customer service, or related experience • Previous experience working for a U.S.-based company • Exceptional written and verbal communication skills • Strong professional email communication experience • Outstanding organizational and time-management skills • Ability to manage a high-volume workload with competing priorities • Strong attention to detail and documentation practices • Ability to maintain professionalism in challenging conversations • Proficiency in Microsoft Excel, Google Sheets, and CRM/account management systems • Preferred: Experience in a high-volume collections environment • Preferred: Experience working with agencies, media companies, marketing organizations, or service-based businesses • Preferred: Experience managing large customer portfolios and complex customer relationships

🏖️ Benefits

• A fully remote work environment • Opportunities for professional growth and career development • A collaborative and supportive team culture • Exposure to a fast growing creator economy industry • The ability to make a meaningful impact on company operations and success