Customer Success Manager – Individual Contributor

Job not on LinkedIn

🔥 4 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

THE/STUDIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📦 Logistics

💼 Consulting

📣 Marketing

💰 $11M Series A - The/Studio on 2018-09

Logistics • Consulting • Marketing

THE/STUDIO is a B2B custom product manufacturing and sourcing platform that helps brands, creators, and retailers design, prototype, and produce custom merchandise with low minimum order quantities. It combines a product catalog and factory marketplace with design support, quoting, sample approval, and production management for items ranging from pins and patches to apparel, packaging, tech accessories, and promotional products. THE/STUDIO serves startups and enterprises by streamlining custom manufacturing and on-demand merchandising from small batches to mass production.

📋 Description

• Own the end-to-end customer onboarding and post-sales experience, educating new clients on manufacturing workflows and guiding them confidently from concept to final delivery • Serve as the central air-traffic controller coordinating closely between clients, design specialists, and factory/sourcing teams to keep projects moving smoothly • Monitor account progress to spot where production or approvals are stalling—on the client side, design side, or factory floor—and jump in to unblock issues before they cause delays • Act as a reliable sounding board for clients during critical review phases, providing feedback on garment construction, fabrics, and technical specs when needed • Identify timing and opportunities for expansion—for example, as a client nears the end of a bulk production run, partner with design to proactively pitch relevant trends, new products, and re-orders • Manage a active portfolio of SMB and mid-market accounts, maintaining clean account notes, tracking key milestones, and monitoring production metrics in HubSpot • Gather real-time customer insights on their production experience and share cross-functional feedback with Sourcing, Product, and Sales to continuously improve our platform.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or client-facing operations (preferably in e-commerce, custom apparel, manufacturing, or tech-enabled platforms) • High Empathy & Educational Mindset: Able to guide novice clients through complex technical/manufacturing concepts with patience and clarity, while maintaining authority with experienced buyers • Cross-Functional & Project Coordinator: Skilled at managing multi-party workflows (client - internal design - factory teams) and keeping everyone on schedule • Proactive Problem-Solver: A natural eye for detail who spots operational bottlenecks early and takes immediate ownership to resolve them • Up-Selling & Commercial Instincts: Comfortable identifying expansion moments and partnering with design/product teams to suggest timely, trend-relevant solutions to growing accounts • Technical & CRM Fluency: Strong working knowledge of HubSpot (or similar CRMs) to manage pipeline, account notes, and key activity metrics • Garment/Product Knowledge (Plus): Prior experience or strong interest in apparel development, fabric sourcing, or custom production is a major advantage • Startup Mindset: Resilient, high-energy, autonomous mid-to-senior individual contributor who operates with urgency and clear ownership.

🏖️ Benefits

• Flexible working hours • Professional development opportunities