Operations Lead Analyst

Job not on LinkedIn

5 hours ago

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

⚙️ Operations

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The Cigna Group

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Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Monitor daily request execution, reporting, and issue triaging for one or more owned client(s). • Identify operational or productivity enhancements, barriers, and opportunities for configuration and workflows. • Provide project and administrative support to leadership teams or Operations Advisors. • Routine communication of risk and status of owned clients and processes to leadership teams. • Execute client’s requests and inquiries aligned to SLAs and contractual terms. • Monitor and triage client issues aligned to SLAs. • Communicate directly with client. • Adhere to organizational SOPs and compliance standards. • Assist with operation input related to new process development. • Provide training and mentoring for new team members, off-shore and contingent employee resources. • Comply with ESI document and retention requirements.

🎯 Requirements

• High School Diploma or GED required. • Bachelor's degree preferred. • 1+ years of relevant experience. • Preferred experience in PBM and benefit set-up knowledge. • Microsoft Office required. • Excellent verbal, written, and presentation skills. • Strong analytical problem solving skills. • Detailed oriented. • Ability to manage and meet tight deadlines. • Ability to adapt in a dynamic work environment and make independent decisions. • Strong customer service focus. • Experience with use of ERP systems. • Experience with data input and reconciliation.

🏖️ Benefits

• Exceptional service to clients. • Cross-functional collaboration & communication with necessary internal partners.