Senior Advisor, Enterprise CX Strategic Planning

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $119.6k - $199.3k / year

⏰ Full Time

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Support the development, refinement, and stewardship of the enterprise customer experience strategy. • Perform rigorous strategic analyses using qualitative and quantitative data, research, performance trends, and initiative outcomes. • Partner collaboratively with multiple Business Units (USE, PBS, and Accredo) to align CX priorities. • Assess progress against enterprise CX priorities at a strategic level. • Enable continuous tracking of CX strategy execution by overseeing analysis of metrics. • Develop clear, concise materials to support senior leader and Board-level discussions. • Partner with Competitive Intelligence, Marketing, and enterprise stakeholders to inform innovation efforts.

🎯 Requirements

• Minimum 8 years of experience in customer experience, strategy, transformation, consulting, product, or related enterprise roles. • Proven experience using data, insights, and evidence to inform strategy and deliver data-driven insights that guide prioritization and decision-making. • Strong ability to synthesize qualitative and quantitative inputs into clear, prioritized, decision-ready perspectives for leadership. • Strong collaborative and influencing skills, with experience working effectively in highly matrixed organizations without formal authority. • Proven ability to drive for results, translating strategic direction into concrete actions, execution, and follow-through. • Demonstrated ability to operate at an enterprise level, working across multiple business units rather than within a single line of business. • Demonstrated comfort managing ambiguity and complexity, bringing structure and clarity to evolving or ill-defined problem spaces. • Demonstrated project and initiative management skills, with the ability to manage work across multiple stakeholders, prioritize effectively, and coordinate progress in a matrixed environment. • Excellent written and verbal communication skills, including experience supporting senior or executive-level discussions. • Resilient, adaptable leader who navigates change with optimism and confidence. • Experience in healthcare, financial services, or similarly complex, customer-oriented industries preferred. • MBA or advanced degree preferred.

🏖️ Benefits

• medical • vision • dental • well-being programs • behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • minimum of 18 days of paid time off per year • paid holidays • leaves of absence