Senior Technical Support Analyst

🔥 2 minutes ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote

💵 $62.1k - $103.5k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix. • Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System. • Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables. • Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance. • Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements. • Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance. • Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes.

🎯 Requirements

• High School Diploma or GED, required, bachelor’s degree in computer science or technology, preferred. • 3+ years technical and product knowledge experience, strongly preferred. • 3+ years case installation, contract analysis, and state legislation exposure, strongly preferred. • Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required. • 1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred • Working knowledge of basic logical coding concepts, required • Desirable skills include knowledge of booklet production using FBS, strongly preferred. • Basic knowledge of UNIX navigation and command line execution, strongly preferred • Strong Technical proficiency in MS Excel, Word, and Adobe Acrobat, required and MS Access preferred • Proven analytical, problem‑solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects, required. • Excellent communication skills and the ability to drive quality results in a fast‑paced, complex matrix environment, required.

🏖️ Benefits

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays