Bilingual Client Success Agent, Spanish, English

November 20

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The Credit Pros

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Finance • Fintech • B2C

The Credit Pros is a credit repair service dedicated to helping individuals improve their credit scores by updating or removing inaccurate items from their credit reports. Founded by credit law experts, the company offers a range of services including unlimited disputes of questionable items and credit building tools, alongside educational resources to help clients understand their credit reports and scores. Their goal is to provide every client with the knowledge and tools to manage their financial future effectively, enhancing their creditworthiness to access better financial opportunities.

51 - 200 employees

Founded 2009

💸 Finance

💳 Fintech

👥 B2C

📋 Description

• Handle customer inquiries via phone, email, and chat per SOPs. • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. • Escalate and assign issues to relevant departments as needed. • Log, review, and follow up on customer requests and resolutions. • Investigate, research, and provide accurate solutions. • Maintain and update customer records during interactions. • Achieve KPIs for client-facing time, call quality, and occupancy. • Address collections and billing inquiries, including payment plans, account balances, and overdue payments. • Clarify charges, generate statements, and process billing adjustments. • Handle service cancellations, applying retention strategies and resolutions. • Complete cancellations training and apply retention strategies as part of daily responsibilities.

🎯 Requirements

• Fully **Billingual/Native in Spanish & English** communication. • **Start Date:** December 1, 2025 • **Technological Requirements:** Dedicated home workspace needed; equipment details will be sent via email during the interview process. • **Works Schedule:** 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training • Knowledge of the United States credit industry including credit cards, line of credit, personal loans • Customer first orientation and being empathetic to their needs • Excellent communication skills and solution-oriented mindset • Hunger to learn and equip self with TCP’s technological suite

🏖️ Benefits

• An opportunity to become a part of leading US based credit repair service provider • Fulltime-Permanent role • 100% Remote Work + Great Work Environment • Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time) • Employee development, Management training, coaching & upskilling. • Flexible Accruing Paid Time Off • Company Holidays • Birthday Time Off • Eligible for health benefits after one (01) year of association