Guest Relations Partner

November 14

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The Flex

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B2B • Enterprise • eCommerce

The Flex is a dynamic co-working space that provides entrepreneurs and businesses with flexible office solutions. It aims to foster collaboration, creativity, and innovation among its members while offering various amenities and services to support their growth. The Flex focuses on creating an inclusive environment conducive to productivity and networking.

51 - 200 employees

Founded 2019

🤝 B2B

🏢 Enterprise

🛍️ eCommerce

📋 Description

• Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally. • Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences. • Own problems from start to finish, finding creative solutions that turn challenges into moments of delight. • Anticipate guest needs, share timely updates, and provide thoughtful recommendations. • Collect guest feedback, identify patterns, and help improve our systems and service standards. • Work closely with Operations, Product, and Tech to elevate the entire guest journey.

🎯 Requirements

• Excellent written and verbal communication in English (French or other languages are a plus) • Experience in hospitality, customer service, or short-term rentals • Tech-savvy — confident with PMS, CRM, and digital communication tools • Calm, empathetic, and solution-oriented, even in high-pressure situations • Detail-focused, proactive, and genuinely passionate about people and service

🏖️ Benefits

• Make an Impact – Every interaction you manage shapes how guests experience The Flex globally. • Grow Fast – Be part of a rapidly scaling company with real career progression. • Global Collaboration – Work with a diverse, high-performing international team. • Remote-First Culture – Work from anywhere; we value outcomes, not office hours. • Competitive Rewards – Attractive salary plus performance-based incentives.