Customer Success Manager

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October 11

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TheGuarantors

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Real Estate • Insurance • Fintech

TheGuarantors is a company that provides innovative solutions to help individuals qualify for rentals while offering protection to property owners and operators against defaults. They act as a guarantor for renters who might otherwise not qualify for a rental, such as recent graduates, freelancers, self-employed individuals, and international residents. Their services include rent coverage, deposit coverage, and renters insurance, all of which aim to make homes more accessible and secure. TheGuarantors operate as a licensed insurance agent and broker, helping to fill properties with minimal risk and improve financial and operational performance for property managers. The company has established itself as a trusted partner in the rental industry, bringing value to both renters and owners.

201 - 500 employees

🏠 Real Estate

💳 Fintech

💰 $50M Series C on 2022-04

📋 Description

• Report to the Director of Customer Success, serving as the point of contact for the overall performance of the team • Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives • Making hiring decisions, scheduling for your team, and process payroll • Identify and groom promising talent on the team • Ensure that all members of the team are fully trained and up to date on all company initiatives • Train a team of trainers to assist with new hire and other ad hoc training • Administer Performance Improvement Plans when necessary to guide your team to perform up to standard

🎯 Requirements

• Minimum 2 years of experience in a leadership role • Bachelor’s degree or equivalent experience • Comfortable with working with different personalities • Eager to grow your career in the real estate and insurance industry • A roll up your sleeves mentality with excitement to research and learn what you don’t know • Empathy, integrity, and a sense of humor!

🏖️ Benefits

• Medical, dental, & vision insurance, beginning day one • Health savings account with employer contribution • Generous PTO and paid holidays • Flexible working hours • 401(k) • Paid parental leave • Company sponsored short and long term disability • Flexible spending accounts (healthcare, dependent care, commuter)