Director, Strategic Business Design

Job not on LinkedIn

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $146.8k - $220.2k / year

⏰ Full Time

🔴 Lead

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Leads user-led discovery and experience definition, translating future-state journeys into actionable experience architecture • Establishing experience principles that inform decision-making • Leading user, stakeholder, and operational discovery to uncover root problems and opportunities • Synthesizing research and insights into clear problem statements, opportunity areas, and experience priorities • Shaping strategic choices, influencing priorities, and unblocking complex decisions • Designs end-to-end services and workflows to align user needs and operational processes • Creating journey maps and service blueprints • Supporting agile product teams in defining MVPs and sequencing work • Enabling the organization to convert strategy and experience vision into clear, actionable delivery direction • Facilitating alignment across value streams on problems, priorities, and transformation direction

🎯 Requirements

• 7+ years of experience in business architecture, service design, or product strategy & discovery • Expertise in design thinking, early-stage discovery, and solution shaping for complex, cross-functional initiatives • Demonstrated systems-thinking mindset with experience designing end-to-end services and workflows across people, processes, data, and technology • Experience in large, matrixed, or regulated organizations navigating competing priorities and interdependencies • Working knowledge of data, analytics, and AI-enabled solutions • Experience shaping executive-level decisions, including presentation of options, trade-offs, and recommendations • Proven ability to work across multiple product lines and value streams • Strong knowledge of agile and lean methodologies with experience enabling agile teams • Bachelor's degree required; advanced degree or certifications preferred.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities • Bonuses • On-the-spot recognition