Customer Care Representative

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🕒 May 11

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner • Provide compassionate and accurate assistance regarding services, appointments, and patient questions • Ensure every patient interaction reflects empathy, professionalism, and care • Follow up with patients to ensure a smooth and positive experience • Schedule and confirm appointments accurately • Coordinate patient intake, follow-ups, and internal communication with medical teams • Maintain organized and accurate patient records in CRM/EMR systems • Address patient concerns calmly and efficiently • Help improve processes and patient satisfaction through proactive communication • Maintain confidentiality and professionalism when handling sensitive information

🎯 Requirements

• 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service • Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments • Excellent English communication skills (written and verbal) • Strong organizational and multitasking abilities • Comfortable using CRM systems, scheduling platforms, and digital communication tools • High attention to detail and follow-through • Ability to remain calm, empathetic, and solution-oriented in fast-paced situations • Stable work history and interest in long-term career growth

🏖️ Benefits

• 100% Remote from anywhere in LATAM