Support Representative

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November 28

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HireBoost

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Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

2 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Manage up to 100 Zendesk tickets per week with timely, professional, and accurate responses. • Support customers via email and ticketing channels. • Troubleshoot issues and provide clear, step-by-step guidance. • Update, maintain, and optimize macros, canned responses, and support templates. • Create screen recordings, walkthrough videos, and visual tutorials to guide customers through the platform. • Write and update Help Center articles, FAQs, and onboarding documentation. • Assist with setting up customer registration pages and other event-related configurations. • Populate customer details into templated contracts and manage light invoicing tasks. • Maintain organized internal documentation, spreadsheets, and project notes. • Work closely with the team to ensure all administrative setup tasks are completed accurately and on schedule.

🎯 Requirements

• 2+ years of experience in customer support, administrative operations, or a related role. • Strong experience with Zendesk or similar help desk platforms (Freshdesk, Intercom, Help Scout). • Excellent English writing and communication skills - able to produce clean, polished, professional text quickly. • Extremely computer-savvy, with the ability to learn new software and tools quickly. • Experience in a B2B or B2B SaaS environment is preferred. • Comfortable managing multiple conversations, tickets, and administrative tasks simultaneously. • Strong attention to detail, accuracy, and organization. • Bonus Qualifications Spanish-speaking/writing skills. Background working in B2B or SaaS environments.

🏖️ Benefits

• 100% Remote anywhere in Latam