Customer Success Team Lead

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IMPACT BRANDS

WebsiteLinkedInAll Job Openings

201 - 500 employees

💄 Beauty

🧘 Wellness

🌍 Social Impact

Beauty • Wellness • Social Impact

IMPACT BRANDS is on a mission to positively impact 1 billion lives by 2045. The company focuses on empowering people to live their best lives by offering premium health and beauty products. With a global and diverse team, they aim to make a tangible difference in the world by supporting individuals in achieving wellness and improvement in their lives. The company emphasizes remote work culture, team-building, and offers various roles in manufacturing, research and development, and customer support. IMPACT BRANDS is committed to creating high-quality products that enhance the lives of their customers and contributing to social good.

📋 Description

• Oversee the daily operations of the Customer success team, ensuring high service standards and strong customer retention. • Provide support and guidance to team members. • Monitor and track team attendance to ensure adequate coverage. • Conduct one-on-one coaching sessions to enhance agent performance and skills. • Assess and track agent efficiency on a daily, weekly, and monthly basis. • Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention.

🎯 Requirements

• Proven experience in customer support, team management, or a similar role. • Strong focus on customer satisfaction and retention. • Strong communication and leadership skills. • Ability to analyze data and identify trends for process improvement. • Detail-oriented with excellent organizational and problem-solving abilities.

🏖️ Benefits

• Remote work. • 15+ Working Days of Holidays to recharge and relax from work. • Internet subsidy for high-speed internet. • Health and wellness budget. • Birthday Gift with additional time-off. • Regular team-building activities and engaging online events. • Opportunities for career advancement based on contributions. • 2 paid days each year for personal growth and community impact. • Stability with long-term growth opportunities. • Influence the company and foster collaboration across borders.