Customer Support Agent

🔥 51 minutes ago

🇱🇰 Sri Lanka – Remote

💵 $600 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

IMPACT BRANDS

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

IMPACT BRANDS is on a mission to positively impact 1 billion lives by 2045. The company focuses on empowering people to live their best lives by offering premium health and beauty products. With a global and diverse team, they aim to make a tangible difference in the world by supporting individuals in achieving wellness and improvement in their lives. The company emphasizes remote work culture, team-building, and offers various roles in manufacturing, research and development, and customer support. IMPACT BRANDS is committed to creating high-quality products that enhance the lives of their customers and contributing to social good.

📋 Description

• Lead customer interactions efficiently while maintaining a professional, empathetic tone • Identify at-risk customers and apply problem-solving strategies to reduce churn • Analyze customer needs to recommend relevant products and services and meet team growth targets • Document customer records • Address complex service issues with a positive, solutions-oriented approach • Manage the full customer lifecycle via phone, chat, and email • Perform other tasks as assigned

🎯 Requirements

• Proven track record in sales, retention, or a metrics-driven customer service environment • Previous cold-calling experience is required • Native-level English, written and verbal • Strong professional phone presence • Proficient in CRM software and standard office applications • Ability to multitask and navigate diverse customer personalities in a fast-paced setting • Previous experience in the Medical or Healthcare sectors is highly preferred • Availability to work weekends • Ability to work overnight shifts based on US time zones

🏖️ Benefits

• Remote work from any location • 15+ Working Days of Holidays • Internet subsidy / additional budget for high-speed internet • Health and wellness budget • Birthday Gift with additional time-off • Regular team-building activities and engaging online events • Career advancement opportunities based on performance • 2 paid volunteering days each year • Permanent contract • Global flatwork culture and collaboration across borders