Payment Specialist

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🔥 2 hours ago

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IMPACT BRANDS

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

IMPACT BRANDS is on a mission to positively impact 1 billion lives by 2045. The company focuses on empowering people to live their best lives by offering premium health and beauty products. With a global and diverse team, they aim to make a tangible difference in the world by supporting individuals in achieving wellness and improvement in their lives. The company emphasizes remote work culture, team-building, and offers various roles in manufacturing, research and development, and customer support. IMPACT BRANDS is committed to creating high-quality products that enhance the lives of their customers and contributing to social good.

📋 Description

• Communicate effectively with customers when needed and internal teams • Handle chargeback cases and support payment-related investigations • Resolve customer payment-related issues, including Accounts Receivable tasks • Analyze data to identify trends, root causes, and process improvement opportunities • Support KPI analysis and provide insights based on operational data • Stay up to date with industry regulations and compliance requirements • Provide exceptional customer service • Produce daily, weekly, and/or monthly operational and statistical reports • Perform other related tasks as required

🎯 Requirements

• Excellent attention to detail and strong sense of responsibility • Ability to adapt quickly to changing priorities, processes, and business needs • Strong communication skills for effective collaboration with customers, colleagues, and stakeholders • Willingness to learn, grow, and continuously develop • Previous experience in Chargebacks, Payments, Refunds, Accounts Receivable (AR), or similar operational fields is an advantage • Proficiency in relevant computer applications • Excellent written and verbal English communication skills • Ability to multitask, prioritize workload, and manage time effectively • Customer-focused mindset with ability to adapt to different personality types • Proactive, reliable, and capable of working independently while being a strong team player

🏖️ Benefits

• Remote work • 15+ Working Days of Holidays • Internet subsidy / additional budget for high-speed internet • Health and wellness budget • Birthday Gift with additional time-off • Regular team-building activities and engaging online events • Professional growth and career advancement opportunities • 2 paid days each year for volunteering/personal growth and community impact • Permanent contract • Global flatwork culture • Additional benefits