Intern Latin America
Intern Latin America provides first class international students with the opportunity to rapidly improve their Spanish and gain invaluable professional experiences at the same time. Our Latin American internships take place in the rapidly growing Emerging Market of Colombia.
2 - 10 employees
💰 Seed Round on 2020-05
Customer Success Intern
Job not on LinkedIn
3 days ago
Intern Latin America
Intern Latin America provides first class international students with the opportunity to rapidly improve their Spanish and gain invaluable professional experiences at the same time. Our Latin American internships take place in the rapidly growing Emerging Market of Colombia.
2 - 10 employees
💰 Seed Round on 2020-05
📋 Description
• As a Participant Success Intern, you’ll play a key role in ensuring program participants have a smooth, supportive, and inspiring start to their journey with us. • You’ll help guide participants through onboarding, review and approve their profiles, and provide clear, timely communication that sets them up for success. • Working closely with experienced team members, you’ll develop practical skills in communication, customer success, operational workflows, and emotional intelligence. • Support the team in achieving monthly KPIs and OKRs by assisting with participant engagement and follow-up tasks. • Help welcome new participants by sharing important information and guiding them through the first steps of their journey. • Support participants in submitting their required documents on time and keep everything organized for smooth tracking. • Provide helpful feedback on participants' resumes using our trusted CV template, with guidance from the team. • Keep our CRM system up to date by ensuring participant information is accurate and well-organized. • Answer participant questions via email or phone within 48 hours, offering clear and friendly assistance. • Learn how to handle participant concerns and build skills in diplomacy and problem-solving to maintain positive relationships. • Take on additional tasks and challenges that will help you grow your customer service abilities and enhance participants' overall experience.
🎯 Requirements
• Customer Service Background: Any experience interacting with clients or customers (retail, volunteering, or school projects) is valuable and helps bring a customer-first mindset. (Ideal but not obligatory!) • Strong Communication Skills: Proficient in English, with clear written and verbal communication, and comfortable handling participant conversations professionally. • Relationship-Building Skills: Eager to connect with participants and provide supportive, customer-focused service. • Attention to Detail & Tech-Savvy: Organized, good at managing tasks, and open to learning new tools and technology (CRM experience is a plus, but not required). • Emotional Intelligence & Growth Mindset: Basic understanding of emotional intelligence, with a willingness to grow and learn through feedback and hands-on experience. • Team Player Attitude: Collaborative, motivated to learn from experienced colleagues, and ready to tackle challenging conversations with guidance.
🏖️ Benefits
• Competitive internship stipend • Generous global PTO policy • Continuous learning opportunities • Access to the Career Advancement Training course and the Keynote Speaker Series • The incredible opportunity to meet new people and network with people from all around the world across a wide range of industries.
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