Senior Database Site Reliability Engineer

🕒 June 2

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TherapyNotes, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

TherapyNotes, LLC is a comprehensive practice management system designed specifically for behavioral health professionals, including psychologists, therapists, psychiatrists, and social workers. The platform offers an array of features such as scheduling, telehealth, electronic health records (EHR), billing, and a client portal, all integrated into a secure and user-friendly software solution. TherapyNotes aims to streamline clinical workflows, enhance patient care, and reduce administrative burdens for mental health practices, supporting them with dedicated customer service and continuous innovation based on user feedback.

📋 Description

• Responsible to design, implement, and maintain high-availability, high throughput, data and compute intensive, critical database systems running PostgreSQL which supports a growing 24x7 SaaS platform. • Define and improve database service reliability through monitoring/alerting, SLO-oriented metrics, and operational readiness. • Participate in and help drive incident response, root cause analysis, and post-incident corrective actions for database-related production events. • Partner with other technical leaders to ensure all newly introduced systems are supportable and maintainable by both development and operations. • Provides escalated technical guidance and support to other technology teams throughout the organization • Provides on-call coverage for production support and other duties as required. • Accountable for complying with HIPAA security policies within the database platform • Ensure all solutions and operational activities adhere to the security and operating policies established by the organization • Own and continuously improve our Datadog database observability by building actionable dashboards, alerts, and service-level views using an observability stack (e.g., Prometheus, Grafana, New Relic, or equivalent). Familiarity with PGAnalyze or Percona a plus. • Automate system maintenance tasks using Bash, Powershell, Python, or Ansible. Manage infrastructure as code (IaC) writing Ansible playbooks. Some exposure to Terraform a plus. • Experience with writing & designing ETL pipelines using Python a plus • Understand and maintain various PostgreSQL ecosystem components like: PgBouncer, PgBackrest, HaProxy, RepMgr a plus • Excellent communication and interpersonal skills.

🎯 Requirements

• BS degree in Information Systems, Engineering, or equivalent experience • 7-10+ years of Engineering experience with Database Engineering, Systems Engineering, DevOps and/or SRE • Experience in cloud-based compute, storage, and containerization solutions (Azure & Kubernetes preferred) • Proficiency with operating PostgreSQL in a Linux environment is a plus • Expertise with an observability/monitoring platform (e.g., Prometheus/Grafana, New Relic, Datadog, or equivalent); Datadog experience is a plus. • Experience working in Agile/DevOps environments and operating production services with ITSM practices where applicable

🏖️ Benefits

• Employer sponsored health, dental, vision, life, and disability insurance • Retirement plan with company contribution • Annual company profit sharing • Personal development/training budget • Open, collaborative work environment • Extensive 2-week onboarding plan • Comprehensive mentorship program