Director of Preventative Maintenance – Service

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🕒 February 25

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Thermal Scientific Works

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔬 Science

🔧 Hardware

🤝 B2B

Science • Hardware • B2B

Thermal Scientific Works is a supplier of thermal and scientific equipment, appearing to offer laboratory and industrial temperature-control products such as temperature controllers, sensors, furnaces/ovens and related control and automation components. The company lists products on B2B marketplaces (e. g. , IndiaMART) and serves industrial, laboratory and research customers seeking thermal processing and measurement solutions.

📋 Description

• Ownership of PM standards, task lists, schedules, and documentation. • Define PM scopes, frequencies, and acceptance criteria. • Ensure PM execution aligns with equipment design limits and warranty requirements. • Develop and manage tiered PM offerings and renewal strategies. • Track PM compliance, findings, and required follow-up actions. • Lead U.S. PM teams and approved service partners. • Enforce Thermal Works safety, conduct, and quality standards. • Ensure consistent documentation, reporting, and close-out. • Drive continuous improvement using field data and trend analysis. • Support the hiring, training, and development of service personnel. • Ensure all service requests are handled in a timely manner based on needs. • Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations. • Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing. • Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events. • Coordinate with corrective maintenance teams when deficiencies are identified during PMs. • Ensure PM records support warranty compliance and claim defense. • Identify early failure trends and escalate issues to Engineering. • Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies. • Own U.S. PM KPIs, including: contract fulfillment, SLA compliance, repeat deficiency reduction, customer satisfaction. • Provide regular performance reporting to Director of Service.

🎯 Requirements

• 15+ years in mission-critical HVAC, data center cooling, or industrial maintenance. • Proven experience building and scaling preventive maintenance programs. • Demonstrated leadership of distributed field teams. • Strong understanding of chillers, CDUs, hydronic systems, and controls.

🏖️ Benefits

• A fast-paced, entrepreneurial culture focused on innovation. • A flexible, autonomous work environment. • A culture of respect, learning, and excellence. • Experienced, highly talented experts as team peers. • Growth and travel opportunities. • A team of change-makers having a significant impact on people and the planet.