Account Manager, Language Services

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🕒 February 6

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Maintains relationships with key internal and external clients. • Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects. • Establishes and maintains excellent relationships with internal/external clients, and production colleagues worldwide. • Gathers and analyzes new client requirements. • Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed. • Triages client requests and performs handovers to project teams. • Advises clients regarding best practices for translations and setting translation budget guidelines. • Helps clients and project teams troubleshoot issues that may arise during the project process. • Identifies improvements to existing workflows and processes. • May attend client meetings to support the generation of future project deliverables. • Responsible for collecting customer satisfaction data and act as a point of escalation.

🎯 Requirements

• 2 to 5+ years proven account management experience, preferred in localization industry. • CAT/TMS tool experience required. • Excellent attention to detail • Proven skills of multi-tasking, time management, organization, and attention to detail. • Excellent oral, written, and interpersonal communication skills. • Proficiency in MS Office suite. • Bachelor's degree or equivalent and relevant formal academic / vocational qualification. • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 to 5+ years).

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities • Flexible working hours