Thermo Fisher Scientific
Biotechnology • Pharmaceuticals • Science
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Business Analyst, Field Service Platform
Job not on LinkedIn
November 20
Thermo Fisher Scientific
Biotechnology • Pharmaceuticals • Science
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
📋 Description
• Serve as the business administrator and point of contact for ERP and field service systems • Lead day-to-day system operations, including user access, data integrity, and issue resolution • Communicate business requirements, test and validate system changes • Streamline workflows and enhance user experience through process adjustments • Maintain system documentation, training resources, and user communications • Maintain and govern key service master data • Define and enforce business rules for data entry • Collaborate with teams to evaluate and refine service-related business processes • Develop and maintain dashboards and standard reports • Provide ongoing user support and coaching
🎯 Requirements
• Bachelor’s degree in Business, Information Systems, Engineering, or related • 5+ years of experience supporting or administering enterprise or service systems in a global or matrixed organization • Hands-on experience with ERP systems and field service management systems (e.g., SAP, Oracle, Salesforce Service Cloud) • Strong analytical skills with experience in reporting and dashboard tools (e.g., Power BI) • Must be able to translate business needs into system requirements and collaborate effectively across business and IT teams • Ability to effectively prioritize tasks and improve processes in a fast-paced environment
🏖️ Benefits
• Standard work schedule (Mon-Fri) • Opportunities for professional development • Team-oriented environment
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