Engineer II, Field Service

Job not on LinkedIn

🕒 2 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $31 - $50 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Delivers advanced technical service, troubleshooting, maintenance, and customer support for laboratory instrumentation and integrated systems within assigned customer accounts • Serves as a trusted technical advisor focused on maximizing instrument uptime, operational efficiency, and customer satisfaction through installations, repairs, preventative maintenance, calibrations, validations, and customer training • Diagnoses and resolves complex hardware, software, electrical, mechanical, and application-related issues • Delivers exceptional customer service while serving as a trusted technical advisor within assigned customer accounts • Builds strong customer relationships through proactive communication, responsiveness, and understanding of customer workflows and operational needs • Provides customer training and operational guidance on instrument functionality, system performance, and best practices • Maintains accurate and timely service documentation, reports, and records within service management systems • Collaborates with Sales, Applications, Service Management, and other cross-functional teams to resolve customer issues and support business objectives • Ensures compliance with company quality standards, safety procedures, regulatory requirements, and service policies • Independently manages service priorities, scheduling, territory coverage, and customer commitments within a dynamic field environment • Supports escalation management and contributes to continuous improvement initiatives that enhance service delivery and customer satisfaction

🎯 Requirements

• Bachelor’s degree in Biological Sciences, Engineering, or a related technical field required • Strong troubleshooting and diagnostic skills involving hardware, software, integrated systems, and analytical instrumentation • Strong electrical and mechanical aptitude with the ability to diagnose issues to the component level • Excellent customer service, communication, interpersonal, and relationship management skills • Strong organizational, time management, and problem-solving abilities • Ability to independently manage priorities and work effectively in a fast-paced field environment • Proficiency with Microsoft Office Suite and service management software platforms • Ability to read and interpret technical documentation, schematics, and service manuals • Demonstrated commitment to safety protocols, quality standards, and regulatory compliance • Valid driver’s license and ability to travel extensively within assigned territory.

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount