Field Service Engineer – IC-LC-MS

🔥 42 minutes ago

🇮🇹 Italy – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Perform on-site installation, repair, maintenance, qualification, and validation of IC-LC-MS instruments • Deliver activities related to the instrumental branch with the highest possible efficiency • Assure customer satisfaction through excellent repair and support • Work with ULS teams and Sales while maintaining a client-focused approach • Schedule repair, maintenance, and qualification jobs by priority • Maintain spare parts inventory, tools, manuals, and test equipment • Promote and sell installations, extended service contracts, preventative maintenance, and related services • Advise customers of new products and upgrades and report sales opportunities to account representatives • Perform service activities in compliance with Company values and 4i principles • Maintain a clear vision for cost savings • Train and support customers on equipment operation • Document service activities and prepare detailed reports

🎯 Requirements

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments • Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field • Additional relevant certifications are advantageous • Strong electronics and mechanical troubleshooting skills, including component-level diagnosis • Experience with ultra-high vacuum systems and high voltage equipment preferred • Excellent written and verbal customer service and communication skills • Strong organizational and time management capabilities • Proficiency with Microsoft Office suite and service management software • Ability to read and interpret technical documentation and schematics • Valid driver's license and ability to travel up to 50–75% within assigned territory • Ability to lift up to 50 lbs and work in various laboratory environments • Proficiency in English required; additional languages beneficial • Strong problem-solving abilities and capacity to work independently • Adherence to safety protocols and quality standards • Ability to respond to customer needs with short notice • Ability to effectively train and support customers on equipment operation • Experience documenting service activities and preparing detailed reports • Demonstrated success in meeting customer satisfaction goals

🏖️ Benefits

• Full-time employment • Fully remote work arrangement • Standard Monday–Friday work schedule