Service Director – NA, Science

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🔥 42 minutes ago

🗻 New Hampshire, New Jersey, +3 more states – Remote

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💵 $145.5k - $218.3k / year

⏰ Full Time

🔴 Lead

👔 Director

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Lead and develop a high-performing NA-based service organization • Drive profitable revenue growth, operational excellence, and superior customer experience • Develop and execute Science service strategies aligned with global and divisional objectives • Partner closely with Commercial, Marketing, Finance, HR, IT, and Global Service leadership to enable scalable growth • Strengthen strategic customer relationships and support long-term market expansion in NA • Own and deliver the NA Science Services P&L, ensuring commitments in revenue growth, margin expansion, and cash flow performance • Drive service contract penetration, renewal rates, attach rates, and lifecycle revenue growth • Develop financial forecasts, workforce planning models, and investment strategies aligned with business objectives • Lead Field Service Operations and Regional Technical Support • Ensure consistent service delivery standards, responsiveness, and compliance across all territories • Identify evolving customer needs across pharma, biotech, academic, and government segments and implement differentiated service solutions • Ensure high-quality service performance for strategic national and global accounts operating in NA • Develop and execute short-term (1-2 year) and long-term (3-5 year) NA Science service strategies

🎯 Requirements

• Bachelor's degree required; MBA or advanced degree preferred • Significant leadership experience in service operations within a multinational organization • Demonstrated success managing full P&L responsibility with consistent profitable growth • Proven ability to operate effectively within a matrixed global organization • Strong commercial acumen with experience partnering closely with Sales and Business Development • Deep understanding of the NA life sciences, academic, and research markets preferred • Excellent executive communication and stakeholder management skills • Willingness to travel up to 30% globally

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount